Agent Installation

Here’s a brief video on the process of checking to see if our agent is installed, showing our icon in your taskbar, and installing our agent:

Video on Agent Installation

Here are some instructions and screen shots on the process:

Agent Installation Instructions

click here to download PDF of instructions: CustomerOnboardingProcess-AgentInstallation

If you see our company icon with the blue N on the taskbar, then our agent is installed. Hover the mouse over that icon to view the unique name of your system (hostname). Email that hostname with your name and phone number to ticket@neuse.net so I may set you up in our system.

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In my example, the hostname is hp-spare and will identify your specific system when service is necessary.
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If you do not see our company icon, click on arrow next to taskbar and then on Customize.
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Choose Behavior of Show icon and notifications for Kaseya Agent Service Helper in the Notification Area Icons that appear on the taskbar.
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If Kaseya Agent Service Helper does not appear, then go to the web site of ours that is specific to your account to install our agent.
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Click on the link to save and to run the file to begin installation of the Agent.
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Click on Yes for User Account Control and provide your administrator credentials.
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The agent installation is a silent installation and is fast. Now, you will be able to choose Behavior of Show icon and notifications for Kaseya Agent Service Helper in the Notification Area Icons that appear on the taskbar.
If you email to ticket@neuse.net the unique name of your system with your name and phone number, then I will set you up in our system.
Regards,
Jim

Jim Ray

Jim Ray, President
Neuse Networks –  IT Management and Project Services
office: 919-838-1672 direct: 919-297-2927
Clients – request service:
1. Send email to ticket@neuse.net
2. Call 919-838-1672, option 1
Jim Ray formed Neuse Networks in 1997 that specializes in IT Management and Project Services to remotely automate information technology processes with Computer Aided IT that replaces labor. His education includes Bachelor of Science in Electrical Engineering from NC State 1985. He is a Senior Member of IEEE, served as Chair for Eastern North Carolina Section in 2010, and Chair for NC State Student Branch 1981.