Our Managed Services include remote Unlimited Helpdesk for Windows, Office, and Other Applications Installed by Neuse Networks within the Scope of Work that includes Company owned systems. Our objective is to empower individuals with systems that work, to create processes for individuals to use those systems, and to reduce the complexity of IT to the simplicity of changing a light bulb. If you can get to a working system and go to a web site, we can take it from there. You do have to leave your systems on after hours because all of our work occurs outside of business hours when we are able to do things without disturbing you.
Our Project Services include items outside the Scope of Work for our Managed Services such as on site services, new system setup, cabling, firewall, infrastructure, web sites, user training, hardware/software refresh cycles, data recovery, office moves, line of business applications, new operating systems, migrations, phone systems, and emergencies. Project Services are usually scheduled within 3-5 business days of original request.