IT Management

You need systems that work and processes for individuals to use those systems. We can reduce the complexity of IT to the simplicity of changing a light bulb

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Project Services

On-site services, new system setup, user training, data recovery, and more

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Client Support Info

Incident Reporting and Helpdesk

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Behind the Scenes, After-Hours, and Out of Your Way since 1997

IT Management

Our Managed Services include remote IT management for Windows, Office, and Other Applications Installed by Neuse Networks within the Scope of Work that includes Company owned systems.
Our objective is to empower individuals with systems that work, to create processes for individuals to use those systems, and to reduce the complexity of IT to the simplicity of changing a light bulb.
If you can get to a working system and go to a web site, we can take it from there. You do have to leave your systems on after hours because all of our work occurs outside of business hours when we are able to do things without disturbing you.

Project Services

Our Project Services include items outside the Scope of Work for our Managed Services such as on site services, new system setup, cabling, firewall, infrastructure, web sites, user training, hardware/software refresh cycles, data recovery, office moves, line of business applications, new operating systems, migrations, phone systems, and emergencies. Project Services are usually scheduled within 3-5 business days of original request.
Use the following methods to reach us for service and include Incident Reporting details 24/7/365 for remote Unlimited Helpdesk only on Company owned systems covered under the Scope of Work. Send email to ticket@neuse.net or call our office at 919-838-1672 option 1 if you are unable to send email. We respond during business hours 9 AM – 5 PM Monday-Friday Eastern Daylight Time normally within one business day and offer Emergency response within 4 hours 24/7/365 as additional Project Services given from the Authorized Contact for your account.

 

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